At Swim Luxe Outfit, we combine luxury swimwear with exceptional service. Our shipping and returns policies are designed to make your experience as seamless as our premium collections.

Shipping Information

Order Processing

All orders are processed within 1-2 business days. You will receive a confirmation email with tracking information once your order ships.

Shipping Methods

We offer two shipping options to accommodate your needs:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days delivery after shipment)
  • Free Shipping: Available on orders over $50 via EMS (15-25 business days delivery after shipment)

Note: We currently ship worldwide, excluding some Asian countries and remote areas. Shipping times may vary during peak seasons.

Returns & Exchanges

We want you to love your Swim Luxe Outfit purchase. If you’re not completely satisfied, our hassle-free returns process ensures your experience remains as premium as our products.

Return Policy Details

  • Returns and exchanges accepted within 15 days of receiving your order
  • Items must be in original condition with tags attached
  • Unworn, unwashed, and free of any alterations
  • Original packaging with all protective liners intact

Important Note on Final Sale Items

For hygiene reasons, the following items cannot be returned or exchanged unless defective:

  • Bikini top padding
  • Extreme thong styles

How to Initiate a Return or Exchange

Step 1: Submit Your Request

Email our customer care team at [email protected] with:

  • Subject: Return/Exchange Request – Order #[Your Order Number]
  • Item name and size
  • Reason for return/exchange
  • Preferred resolution (refund or exchange details)

Step 2: Receive Authorization

Within 1-2 business days, we’ll email you:

  • Return authorization number
  • Prepaid return shipping label (US customers)
  • International return instructions (if applicable)

Step 3: Package & Ship Your Return

Securely package your item(s) including:

  • Completed return form (from original shipment)
  • Original packing slip or invoice

Ship to:

Swim Luxe Outfit Returns
4066 Boone Crockett Lane
AVILLA, US 46710

Refund Process

Once we receive and inspect your return:

  • Timing: Processed within 3-5 business days
  • Method: Credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Note: Original shipping fees are non-refundable

Exchange Process

  • We’ll ship your new item once we receive the return
  • No additional shipping charges for standard size exchanges within the same collection
  • Price differences will be charged/refunded as needed

International Returns

  • Customers outside the US are responsible for return shipping costs
  • We recommend using a trackable shipping service
  • Customs fees are non-refundable
  • Please allow 1-2 weeks for international returns to reach our facility

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery
  • Include photos of the issue
  • We’ll arrange for expedited replacement or refund

For any questions about our shipping or returns policy, please contact our customer care team at [email protected].